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“On a weekend in February, a client contacted us, frantic because their production environment had been destroyed due to a water leak in their data center. They desperately needed help restoring from their recovery environment — on Super Bowl Sunday…”

“One of our networking engineers was on the phone with a client helping them solve a complex networking issue. Sounds pretty normal, right? Except that he was on the phone in a hospital bed while literally being prepped and wheeled into surgery…”